The findings contained in this guide mark a significant milestone in our partnership with the New York City Department of Housing Preservation and Development and the Public Policy Lab. The “How-To Guide” describes the existing service environment for New Yorkers seeking to access HPD services and/or living in neighborhoods with significant agency presence; outlines current opportunities and future possibilities for improving services; and provides technical and strategic guidance for implementing the pilots either through agency initiatives or by working in collaboration with other stakeholders.

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