Why do public services get increasingly expensive yet often decreasingly effective?
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David Boyle: Co-Production: A Preventive Welfare System
Christian Bason: Design for Public Sector Innovation
The current financial, economic and social crises occurring both in the United States and Europe have placed renewed pressure on public sector organizations to radically reinvent themselves, and to generate more value for society and for citizens. Design holds massive potential as a way to achieve more significant innovation in public policies and services, but to generate real system-wide change design must also be anchored and practiced within governmental agencies.
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Ezio Manzini: Active and Collaborative People
The need to radically re-think public services can be challenged by the question of what public services could become if they were conceived as platforms to trigger, enable, and support citizens’ active and collaborative behaviors.
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